Customer Experience Day


11th NOVEMBER 2021


Headline sponsor

57
Days
18
Hours
15
Minutes
02
Seconds

Schedule

The Customer Experience day is designed to showcase what works in gamification of marketing and customer loyalty, to discover the latest thinking and thus lead to designing better and more effective gamification of brand experiences for customers.

Our amazing list of sessions for 2021 Customer Experience Day [Online]:


EVENT RUNS FROM 10AM TO 5PM

All times are uTC (UK time)

10.00 to 10.10

INTRO BY THE CHAIR

Description

tbc

tbc

tbc

Bio

Coming soon


10.10 to 11.00

KEYNOTE

Description

Name TBC

Role

Company

Bio

Coming soon


11.00 to 11.30

Experiential Personalization in Gamification

Personalization, once limited to targeted offers now extends to the entire experience giving consumers choice to see content relevant to their own journey. In this talk 3radical will walk through how even with the demise of cookie based content using gamified choices we can put the consumer front and centre in their own decision making giving them the power over what data they share and the rewards they earn.

Steve Rogers

VP, Customer Success

3radical

Bio

After spending the first five years of his career working in loyalty marketing, Steve went on to develop a love of both earning and using data, turning customer insights into effective targeted campaign strategies. He has spent the last 15 years delivering both strategic consultancy and solution implementation for multiple marketing and campaign service providers across various verticals, such as financial services, automotive, gaming, and FMCG.

Steve is an instrumental contributor to 3radical’s continued growth as he accelerates progress with their Earned Data strategy and audience engagement solutions. As Vice President of Customer Success, he and his team design, deliver, and support all client implementations. through the development of repeatable best practices and standard operating procedures, putting the clients’ need at the forefront, he further drives value for clients by delivering technical insights along with business problem solving strategies and solutions.


COMFORT BREAK FROM 11.30 to 11.45

Stand up, move around, grab a coffee and a snack and come back refreshed


11.45 to 12.30

KEYNOTE

Description

Name TBC

Role

Company

Bio

Coming soon


12.30 to 13.00

NETWORKING SESSION

Description

Name TBC

Role

Company

Bio

Coming soon


NETWORKING LUNCH FROM 13.00 to 14.00

Stand up, move around, grab a drink and some lunch. maybe eat your lunch while chatting with a colleague or a new friend


14.00 to 14.20

LIGHTNING TALK

Description

Name TBC

Role

Company

Bio

Coming soon


14.20 to 14.40

LIGHTNING TALK

Description

Name TBC

Role

Company

Bio

Coming soon


14.40 to 15.00

LIGHTNING TALK

Description

Name TBC

Role

Company

Bio

Coming soon


COMFORT BREAK FROM 15.00 to 15.15

Stand up, move around, grab a coffee and a snack and come back refreshed


15.15 to 15.50

KEYNOTE

Description

Name TBC

Role

Company

Bio

Coming soon


15.50 to 16.50

PANEL SESSION

Description

Chair: Name TBC

Role

Company

Bio

Coming soon

Name TBC

Role

Company

Bio

Coming soon

Name TBC

Role

Company

Bio

Coming soon

Name TBC

Role

Company

Bio

Coming soon


WRAP UP FROM 16.50 to 17.00

Our Chair for the day will take a moment to reflect on the talks and sessions you have all experienced.


17.00 to 18.00 EVENT PLATFORM STAYS OPEN FOR ATTENDEE NETWORKING

Your last chance of the day to visit the sponsors, have a quick chat with each other, share your contact details and then start unwinding from today's event.


With gratitude to our 2021 sponsors

HEADLINE SPONSORS

3radical
3radical provides organisations with an innovative way to achieve unprecedented engagement and earn data directly from their audiences. Using 3radical’s award winning Voco software platform and supported by comprehensive strategy and execution services, business users have the ability to quickly create and publish interactive digital experiences based on a wide array of template mechanics and rewards informed by the latest game science theory. These compelling online experiences are delivered directly to each recipient and optimised by preference data, real-time decisioning, and learning based on billions of interactions. Every exchange results in fully-permissioned, “earned data” provided willingly by the individual in a transparent, mutually beneficial environment – critical to informing the business and elevating communication strategies, especially as other data sources become less effective. 3radical operates globally through offices in North America, the UK and Asia Pac and serves major brands across a broad range of industries.

SPONSORS

Infinite Gamification: motivate your team until the end of time
The book Infinite Gamification by Toby Beresford tells us how to create sustainable scoring programs to influence behaviour at work and at play. It is aimed at leaders working on small or larger programs and is a practical guide to the methods and pitfalls involved.

SUPPORTERS

What is Gamification Europe?

Gamification Europe is a 5 day conference that can give you all the necessary tools to use gamification in your organisations. Exceptional speakers online make sure you get everything you need to go back to work and harness the power of games. 

Organised by GAMIFICATION+


“So inspiring and fun to have been part of the Gamification Europe conference in Berlin. We learned, mingled and laughed a lot during the hectic days. Perfectly organized and located! We went back home full of ideas and energy” 

Karin & Mikael Berggren, MMD Games


Testimonials

Awesome event with lots and lots of stuff to learn and discuss. See you next year - Adam Pusztai

Thanks Vasilis and Pete for organising this amazing event! It was a great success and a pleasure to be part of! Couldn't thank you enough! - Sabrina Bruehwiler

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