Keywords: Employee Engagement, Gamification
Manuel Pimenta is the Lead Gamification Designer at Fractal Mind, the most experienced Portuguese company in the gamification domain, developing digital products and services for organizational, social and institutional contexts. With a background in software development, for the past six years he's been tackling human engagement challenges using the powers of gamification. He's a Design Thinking and Gamification coach, a scout leader and a writer in denial. And he believes that gamification will change the world.
We are all Winners! How to Celebrate Employee Participation in Large Organisations
Manuel has worked closely with WORTEN, Portugal’s biggest home appliance and tech retailer to improve their employee experience. Together they created WORTEN Winners which became the main employee platform for more than 3,200 employees across 200 physical stores. Manuel’s company followed a philosophy of gathering data and co-creating with WORTEN. Even their CEO went undercover and worked in a retail store for two weeks to identify problems that needed to be solved before applying gamification. At the end they created a gamified platform that celebrates each employee’s day-to-day activities and the employees themselves help built, which makes it that much more engaging. Results are amazing: employees are happier, which leads to better customer service, thus more sales! Next comes the rest of the world!